Returned items must comply with our returns policy:
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you placed an order as a guest, you can start your return here. To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the flauven partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant flauven partner’s location within 14 days.
We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple flauven partners, you will need to request a separate collection for each one in your flauven account or here if you placed your order as a guest.
Please note: We can only offer a free returns pick up from the same destination your order was delivered to.
Prepare your package with the returns documents enclosed in your order. Here’s how:
Our Click & Collect service gives you the flexibility to collect and return your online orders at a participating flauven partner or, depending on your location, a Doddle location near you. Simply select the ‘In-store’ option in your flauven account or here if you placed your order through guest checkout and prepare your package with the documents included with your order. Take the return to your chosen location, along with our returns confirmation email, and we’ll do the rest. Further information can be found in our Click & Collect section.
Further information can be found in our Click & Collect section.
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the flauven partner(s) you ordered from.
Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.
If you are eligible, we may be able to issue your refund as Flauven credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.
If any of your purchases arrive in a flawed or faulty condition, or without Flauven and designer tags attached, please contact Customer Service for assistance with your return.